Frequently Asked Questions

Frequently Asked Questions

Here’s some regular questions we’re asked about our services. If you have any questions though, please call us any time.

Are You Insured?

Yes. We have full liability insurance and treatment risk cover for your peace of mind. We haven’t had to use it yet, and it’s also a requirement for our membership with the National Carpet Cleaners Association (NCCA) and the government endorsed TrustMark organisation.

Will My Carpets Shrink?

A small amount of carpets are prone to shrinkage. However, this is mostly due to incorrect fitting or maybe the carpet has unsecured from the gripper over time. We can identify any possible issues during our inspection stage. We’ll also take preventative measures, so you don’t need to worry.

Do I Have to Vacuum First?

Absolutely not! We use a commercial grade vacuum cleaner with a technique to ensure removal of as much dry soil as possible when needed.

Do You Move Furniture?

Yes. It’s part of the service you’ll receive from us. We move most items such as sofas, chairs, tables, small units etc. Very heavy items such as large side units and beds may be difficult but we can identify these issues during the survey stage. We only ask you to remove small items and ornaments etc. away from the area being cleaned which will allow us to move furniture properly and place it back after cleaning.

How Long Does it Take to Dry?

We give a guideline for carpets to be dry within 2-4 hours and upholstery within 1-2 hours. There are conditions that can affect this, such as the level of soiling, room ventilation and temperature. The techniques , skill and processes we use will minimise the drying times to give you the best results.

How Often Should I Have My Carpets Cleaned?

Manufacturers recommend professional cleaning at least every 12-18 months. Small particles of soil and grit accumulate over time which regular vacuuming just wont remove. This fine particles act as an abrasion and dramatically reduce the lifespan of your soft furnishings.

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