We’re a Dementia Friendly Business
Complete Clean has become a ‘Dementia Friendly Business’. We wanted to respond to our customers’ needs and be able to support them as much as possible.
Because we work in people’s homes we would be the first to notice if a customer was experiencing difficulties. We wanted to educate our business on how dementia affects people and how to assist those who have it.
Dementia Affects Us All
The reality is that almost everyone will be touched by dementia at some point. It may be a close family member, extended family, a neighbour, or a friend.
1 in 14 people over the age of 65 are reported to have dementia.
Dementia affects memory, judgement, and the ability to communicate.
Over the next decade the Alzheimer’s Society will be putting £100 million into research as they try to find a cure for this condition.
When we heard about the scheme to become a ‘Dementia Friendly Business’, we knew that it was the right thing to do for our customers.
Becoming a ‘Dementia Friendly Business’
Alzheimer’s Society’s Dementia Friends programme is the biggest ever initiative to change people’s perceptions of dementia. It aims to transform the way the nation thinks, acts, and talks about the condition.
The Dementia Friendly Communities programme aims to create communities around the UK which make daily living and activities easier and more accessible to people living with dementia.
To increase the level of support for people living with dementia the Alzheimer’s Society has developed a ‘Dementia Friendly kite mark’.
Previously only two areas in Wales were accredited. ‘Dementia Friendly Torfaen’ was launched in October 2015. Torfaen has become the third county in Wales that is working towards being a ‘Dementia Friendly Community’.
Caring for our customers’ needs
Complete Clean has been attending meetings run by Dementia Friends, and we have learned to recognise the signs of dementia and understood how to deal with customers that may be affected by it.
From week to week we work with more elderly customers and their families. As a caring and family-orientated business, we felt that we should do something extra to be more aware of the needs of our more vulnerable customers.
As a result of this training our personal service just became a lot more personal and we’re using our new found skills each and every week.
We always aim to give a professional service. Becoming ‘Dementia Friendly’ is one more reason to choose Complete Clean. Call us today on 01495 339494.
To find out how easy it is to become a Dementia Friend visit: