Finding a carpet cleaner is easy. Just use Google and you can find one in seconds.
Finding the right carpet cleaner? That’s a different matter.
After all you want a professional job done by a company that is reliable and courteous, one that will take care in your home.
Where should you start?
Here’s a checklist for choosing a professional carpet cleaning service. There are seven common sense questions that you need to be asking.
1: Are they members of a professional organisation?
This is a big one. Would you want an amateur service for anything? There’s only one recognised body for professional carpet cleaners in the UK, the NCCA (National Carpet Cleaners Association). Being a part of this organisation demonstrates commitment and professionalism to the industry.
Complete Clean is a full member of the NCCA, TrustMark and the Woolsafe Organisation.
2: Do they offer a “final” quote?
Sadly it’s not uncommon to get stung by salespeople who give you one price on the phone and then try to sell you other things once they are in your home. They’ve given you a price for a basic service and not what you really need. They then pressure you to upgrade your cleaning package. That’s illegal.
We always give a final quote so you know exactly what you are paying for. There are no hidden extras or surprise costs.
3: Are they insured?
What if they accidentally break something in your home? What if their cleaning treatments actually damage your furnishings? Are they covered for these? You’d be surprised how many ‘professional’ carpet cleaners don’t have insurances in place. And we’ve a lot of stories.
Complete Clean is fully insured for any damage done to your property whilst we are carrying out work, and for any damage caused by treatment. That means complete peace of mind for you.
4: Are they trained?
If they are not trained they won’t really know what they are doing. That means that you’re putting your carpets and upholstery at risk of being damaged.
We are industry trained. We not only undertake regular training to make sure that we are up to date in our understanding. We also keep pace with the latest developments in the industry too.
Does that seem like a silly question to ask? Make sure you ask it or you may get a nasty surprise.
5: Do they come recommended?
Lots of us make purchases and use tradespeople from word of mouth recommendations. It’s always good to check online to see what others have said about a company and the service that they offer.
Complete Clean comes highly recommended by local people. Don’t take our word for it. Make sure that you check out the verified reviews about us on our website.
6: What equipment do they use?
Here’s a tip. If they say that they use a Rug Doctor or a Vax you should just put the phone down there and then. It’s a sign that they are not a professional cleaning company.
We use a truck mounted high power cleaning system operated by a trained technician.
7: What guarantee do they offer?
Complete Clean offers a 100% satisfaction guarantee. That means that if you are not happy with our service we will re-clean your carpets. If you are still not happy after that we will refund your payment.
One last thing
What about the price?
Have you ever heard the phrase “Buy cheap, pay twice”? It’s good advice. If you want a professional service don’t be afraid to ask these eight questions.
Find out how long the job will take, how long it will take to dry etc. Find out exactly what you are getting for your money. Not every carpet cleaner offers the same level of service.
Get a few quotes. A very low price can mean that corners are being cut and quality is being sacrificed.
Complete Clean covers homes and businesses in Pontypool, Cwmbran, Newport, Abergavenny, Cardiff, Ebbw Vale and surrounding areas.
Call us today for a free quote on 0800 566 8949 or 07580 011824.